Yes, if being home to sign for deliveries is a challenge, you can arrange to pick up at a nearby UPS Store or other access point. Some locations may charge a pick-up fee. Contact [email protected] for help setting this up on pending orders or active su
To protect wine integrity during the summer months, reusable ice packs are included in shipments as a precaution. Ice packs may be melted upon arrival, but don’t fret. These keep your wine cool for most of the journey. Subscribers can avoid shipping
Yes, while ice packs may be melted upon arrival, they ensure your wine is kept cool for most of the journey. However, If you notice anything off about your wine, contact [email protected] and we’ll be happy to help.
Local restrictions prevent us from shipping wine to these states:. Alaska, Arkansas, Delaware, Hawaii, Mississippi, New Jersey, Rhode Island, South Dakota, Utah, West Virginia
Order Processing TimeOrders can take 24–72 hrs. to be processed after your order is placed. Delivery TimeOnce shipped, Gratsi orders usually arrive within 4-7 business days. To protect wine integrity while in transit, orders placed after 12pm Friday
Order Processing TimeOrders can take 24–72 hrs. to be processed after your order is placed. Delivery TimeOnce shipped, Gratsi orders usually arrive within 4-7 business days. To protect wine integrity while in transit, orders placed after 12pm Friday
The carrier may inadvertently damage your box. Please contact us immediately if this happens so we can replace your order. Damages reported more than 60 days after the delivery date will not be covered. Please have clear pictures of the damage and yo
Don't worry. We make three delivery attempts. If before the third failed-delivery you give us word, we can most likely hold your package for you at a nearby location where you can pick it up. Feel free to reach out to us at [email protected] should yo
Email [email protected] and we will do our best to work some magic!. PLEASE NOTE: We cannot control the time of UPS deliveries—only the day and location. We also cannot instruct the driver on specific drop-off instructions.
Due to certain laws and regulations, a signature from someone 21+ is required for all alcohol deliveries. PLEASE NOTE: We are not allowed to leave the package without a signature and age verification.
When an order is returned to us, we will reach out via email letting you know so we can discuss re-ship options. PLEASE NOTE: We cannot control the time of UPS deliveries—only the day and location. We also cannot instruct the driver on specific drop-