Yes, if being home to sign for deliveries is a challenge, you can arrange to pick up at a nearby UPS Store or other UPS Access Point. Some locations may charge a pick-up fee but if you get a receipt we will reimburse this fee. Contact [email protected]
To protect wine integrity during the summer months, reusable ice packs are included in shipments as a precaution. Ice packs may be hot upon arrival, but don’t fret. These keep your wine cool for most of the journey. Subscribers can avoid shipping del
Yes, while the ice packs may arrive warm or even hot, they’re doing their job, absorbing heat to keep your wine cooler throughout its journey. If you notice anything off about your wine, just reach out to us at [email protected], and we’ll be happy to
Local restrictions prevent us from shipping wine to these states:. Alaska, Arkansas, Delaware, Hawaii, Mississippi, New Jersey, Rhode Island, South Dakota, Utah, West Virginia
Order Processing TimeOrders can take 24–72 hrs. to be processed after your order is placed. Delivery TimeOnce shipped, Gratsi orders typically arrive within 4–7 business days. To protect the quality of your wine during transit, orders placed after 12
Order Processing TimeOrders can take 24–72 hrs. to be processed after your order is placed. Delivery TimeOnce shipped, Gratsi orders usually arrive within 4-7 business days. To protect wine integrity while in transit, orders placed after 12pm Friday
The carrier may inadvertently damage your box. Please contact us immediately if this happens so we can replace your order. Damages reported more than 60 days after the delivery date will not be covered. Please have clear pictures of the damage and yo
Don't worry. We make three delivery attempts. If before the third failed-delivery you give us word, we can most likely hold your package for you at a nearby location where you can pick it up. Feel free to reach out to us at [email protected] should yo
Email [email protected] and we will do our best to work some magic!. PLEASE NOTE: We cannot control the time of UPS deliveries,only the day and location. We also cannot instruct the driver on specific drop-off instructions.
Federal laws and regulations requires us and UPS to ensure signature from someone 21+ is obtained for all alcohol deliveries. Failure to do so can jeopardize our ability to ship wine all together. PLEASE NOTE: We are not allowed to leave the package
When an order is returned to us, we will reach out via email letting you know so we can discuss re-ship options. PLEASE NOTE: We cannot control the time of UPS deliveries, only the day and location. We also cannot instruct the driver on specific drop