Shipping
Do you offer pick-up locations?
Yes! If being home to sign for your Gratsi delivery is difficult, a UPS location near you may offer the option to have your package held at an eligible UPS Access Point or other UPS-authorized pickup location. Because your order contains alcohol, not
How does shipping work during the summer months?
To protect wine integrity during the summer months (June–September), reusable ice packs are included in shipments as a precaution. Ice packs may be hot upon arrival, but don’t fret. These keep your wine cool for most of the journey. Subscribers can a
Is my wine still good if ice packs were hot on arrival?
Yes, while the ice packs may arrive warm or even hot, they’re doing their job—absorbing heat to keep your wine cooler throughout its journey. If you notice anything off about your wine, just reach out to us at [email protected], and we’ll be happy to m
What states do you not ship to?
Local restrictions prevent us from shipping wine to these states:. CANNOT: Alaska, Delaware, Hawaii, Kansas, Michigan, New Jersey, Rhode Island, South Dakota, Utah
When will my order ship?
Order Processing TimeOrders can take 24–72 hrs. to be processed to ship after your order is placed. Delivery TimeOnce shipped, Gratsi orders typically arrive within 2–4 business days. To protect the quality of your wine during transit, orders placed
Why hasn't my tracking information updated?
Order Processing TimeOrders are typically processed within 24–72 hours of being placed. Delivery TimeOnce shipped, orders usually arrive within 2–4 business days. To protect wine integrity in transit, orders placed after 12pm ET on Friday will ship t
My order was damaged in transit.
The carrier may inadvertently damage your box. Please contact us immediately if this happens so we can replace your order. Damages reported more than 60 days after the delivery date will not be covered. Please have clear pictures of the damage and yo
My order is going to be delivered when I’m not home.
Don’t worry! If you’re not home when your Gratsi order arrives, UPS may make additional delivery attempts or provide instructions for the next step. Because Gratsi shipments contain alcohol, an adult 21+ signature is required, so the package cannot b
My order shipped and I need to change/update my address.
Email [email protected] and we will do our best to work some magic!. We’re happy to help with delivery questions and eligible reroute requests, but there are some things that are outside of our control. Gratsi cannot:. For the most up-to-date informati
Why do I need to sign for my order?
Because your order contains alcohol, federal law requires age verification and an adult signature (21+) upon delivery. Federal and state regulations require alcohol shipments to be delivered only to individuals who are at least 21 years old. UPS must
What happens if my order is returned?
When an order is returned to us, we will reach out via email letting you know so we can discuss re-ship options. PLEASE NOTE: We cannot control the time of UPS deliveries, only the day and location. We also cannot instruct the driver on specific drop
UPS Access Points
If you know you won’t be home to sign for your delivery, planning ahead can help you avoid missed delivery attempts and delays. A UPS Access Point is a nearby UPS-authorized location where your package may be held for pickup instead of being delivere
UPS Shipping with Multiple Packages
Some orders containing a variety of our products may ship in multiple packages to ensure your items arrive as efficiently as possible. Because of this, some packages may arrive at different times. Common instances where orders may ship separately inc