Shipping

Do you offer pick-up locations?

Yes, if being home to sign for deliveries is a challenge, you can arrange to pick-up at a nearby UPS Store or other access point. Some locations may charge a pick-up fee. Contact [email protected] for help setting this up on pending orders or active

What states do you not ship to?

Local restrictions prevent us from shipping wine to these states:. Alaska, Arkansas, Delaware, Hawaii, Mississippi, New Jersey, Rhode Island, South Dakota, Utah, West Virginia

When will my order ship?

Gratsi orders usually arrive within 3-7 business days. To protect wine integrity while in transit, orders placed after 12pm Friday (EST) will ship out on the following Monday. We'll always make three delivery attempts before your order is returned to

Why hasn't my tracking information updated?

It can take a couple of business days for the carrier to start moving a package or update the tracking information. Download the Shop app to get real-time order status updates, delivery notifications and live-map tracking on this and all of your onli

My order was damaged in transit.

The carrier may inadvertently damage your box. Please contact us immediately if this happens so we can replace your order. Please have clear pictures of the damage and your label handy to expedite the process and send them to [email protected].

My order is going to be delivered when I’m not home.

Don't worry. We make three delivery attempts. If before the third failed-delivery you give us word, we can most likely hold your package for you at a nearby location where you can pick it up. Feel free to reach out to us at [email protected] should y

My order shipped and I need to change/update my address.

Email [email protected] and we will do our best to work some magic!. PLEASE NOTE: We cannot control the time of UPS deliveries—only the day and location. We also cannot instruct the driver on specific drop-off instructions.

Why do I need to sign for my order?

Due to certain laws and regulations, a signature from someone 21+ is required for all alcohol deliveries. PLEASE NOTE: We are not allowed to leave the package without a signature and age verification.

What happens if my order is returned?

When an order is returned to us, we will reach out via email letting you know so we can discuss re-ship options. PLEASE NOTE: We cannot control the time of UPS deliveries—only the day and location. We also cannot instruct the driver on specific drop-