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Gratsi Support

Don&apos;t worry. We make three delivery attempts. If before the third failed-delivery you give us word, we can most likely hold your package for you at a nearby location where you can pick it up.Feel free to reach out to us at <a data-sk="tooltip_parent" data-stringify-link="mailto:help@gratsi.com" href="mailto:help@gratsi.com" id="isPasted" rel="noopener noreferrer" style=" text-decoration: underline;" target="_blank">help@gratsi.com</a>&#xA0; should you have any questions.<span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">PLEASE NOTE: We cannot control the time of UPS deliveries&#x2014;only the day and location. We also cannot instruct the driver on specific drop-off instructions.

Don't worry. We make three delivery attempts. If before the third failed-delivery you give us word, we can most likely hold your package for you at a nearby location where you can pick it up. Feel free to reach out to us at help@gratsi.com  should yo

My order is going to be delivered when I’m not home.

Shipping

What is Gratsi?

What is Gratsi’s criteria for selecting wines?

The Basics

Gratsi Red Nutritional Facts

Gratsi White Nutritional Facts

Gratsi Rosé Nutritional Facts

Gratsi Red Flavor Profile

Gratsi White Flavor Profile

Gratsi Rosé Flavor Profile

How can high quality wine have zero sugar?

Does the wine have additives?

Do you have a smaller sampler option?

Are there sulfites in the wine?

Can I tell if I will be allergic?

Where are Gratsi wines made?

Why are the wines blends?

Are the wines organic?

Are your wines vegan-friendly?

Are Gratsi wines sustainably made?

Our Wines

Are you allowed to put premium wines in a box?

How long does the wine stay fresh after opening?

How many bottles-worth of wine per box?

Does the box have an affect on the taste?

Is it recyclable?

What makes boxes more sustainable than glass?

How do I open the box and use the spigot?

The Box

What is Subscribe & Save?

Are there any commitments? Can I skip a shipment?

Can I order between shipments?

How do I customize my next box?

Subscriptions

Do you offer pick-up locations?

What states do you not ship to?

When will my order ship?

Why hasn't my tracking information updated?

My order was damaged in transit.

My order shipped and I need to change/update my address.

Why do I need to sign for my order?

What happens if my order is returned?

Where can I purchase Gratsi near me?

I’m a distributor. How do I represent Gratsi?

I’m a wine buyer for a restaurant or grocery store. How do I buy Gratsi?

Retail

Do you offer incentives for referring friends?

How can I check my referral earnings?

How do I redeem my referral rewards?

Referral Program

How do Gratsi gift cards work?

Can I apply a gift card to my active subscription?

Do Gratsi gift cards expire?

Why aren't the free glasses showing up in my cart?

Gifts

My order is going to be delivered when I’m not home.Updated 10 months ago