Got a question for us? Chat with a live representative during business hours for a quick response.

Can't reach us on chat? Send a quick email and we'll get back to you as soon as possible.

Talk to one of our team members available Monday - Friday between 9:00am - 5:00pm EST.

Return to Main Site

Gratsi Support

Help Center | Gratsi Wine

What's so special about Gratsi?

Why boxed wine?

Can I recycle the box?

Why are you choosing to sell online and not in stores like everyone else?

I like your logo. What does it mean for Gratsi?

How do you get the spigot to work?

Can I gift Gratsi wine?

General

What's in your wine?

Are Gratsi wines lower in sugar than other wines?

How much wine is in each box?

How long do your wines stay fresh?

Do I need to keep the wine boxes in the fridge or can they be stored at room temperature?

Do Gratsi wines contain sulfites?

Do you have nutritional information available?

Product

Can Gratsi ship wines directly to all U.S. states?

Do you ship internationally?

Can I ship to a P.O. Box?

Will I receive tracking information?

Is a signature required?

What if I can't be home to sign for the package?

How do I change my shipping address?

I missed my delivery. Now what?

Shipping

Do I have to subscribe to order your wine?

Should I subscribe if I've never tried Gratsi?

How do I manage my wine subscription?

Can I change the frequency of my subscription?

Can I skip a shipment?

How do I cancel my subscription or order?

Subscriptions

How do I sign up for the rewards program?

I already have an account with your store. Do I need to create a new one to earn rewards?

Where can I find all of my rewards account info?

Will I receive points for purchases I made prior to creating my rewards account?

How do I redeem my points?

How do I apply my coupon?

Do points ever expire?

Why didn’t I earn points on my purchase?

I should have earned points for a purchase/incentive but I didn’t see my account balance change. Did I get credit?

I’ve referred several friends but haven’t received any points for it. Is there something else I need to do?

Rewards

Other

All articles

Categories

General

Product

Shipping

Subscriptions

Rewards