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Gratsi Support

Gratsi orders usually arrive within 4&#x2013;7 business days.&#xA0;To protect wine integrity while in transit, orders placed after 12pm Friday (EST) will ship out on the following Monday.&#xA0;We&apos;ll always make three delivery attempts before your order is returned to us.&#xA0;If you&apos;re not sure you can be home to sign for your delivery or are missing your tracking number, contact us at <a class="fr-strong" href="mailto:salute@gratsi.com">salute@gratsi.com</a> &#x2014; we&apos;re happy to help!<span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">PLEASE NOTE: We cannot control the time of UPS deliveries&#x2014;only the day and location. We also cannot instruct the driver on specific drop-off instructions.

Gratsi orders usually arrive within 4–7 business days. To protect wine integrity while in transit, orders placed after 12pm Friday (EST) will ship out on the following Monday. We'll always make three delivery attempts before your order is returned to

When will my order ship?

Shipping

What is Gratsi?

Who are your winemakers?

What is Gratsi’s criteria for selecting wines?

The Basics

Gratsi Red Nutritional Facts

Gratsi White Nutritional Facts

Gratsi Rosé Nutritional Facts

Gratsi Red Flavor Profile

Gratsi White Flavor Profile

Gratsi Rosé Flavor Profile

How can high quality wine have zero sugar?

Does the wine have additives?

Do you have a smaller sampler option?

Are there sulfites in the wine?

Can I tell if I will be allergic?

Where are Gratsi wines made?

Why are the wines blends?

Are the wines organic?

Are your wines vegan-friendly?

Our Wines

Are you allowed to put premium wines in a box?

How long does the wine stay fresh after opening?

How many bottles of wine per box?

Does the box have an affect on the taste?

Is it recyclable?

What makes boxes more sustainable than glass?

The Box

What is Subscribe & Save?

Are there any commitments? Can I skip a shipment?

Can I order between shipments?

How do I customize my next box?

Subscriptions

Do you offer pick-up locations?

What states do you not ship to?

Why hasn't my tracking information updated?

My order was damaged in transit.

My order is going to be delivered when I’m not home.

My order shipped and I need to change/update my address.

Why do I need to sign for my order?

What happens if my order is returned?

Where can I purchase Gratsi near me?

I’m a distributor. How do I represent Gratsi?

I’m a wine buyer for a restaurant or grocery store. How do I buy Gratsi?

Retail

Do you offer incentives for referring friends?

How can I check my referral earnings?

How do I redeem my referral rewards?

Referral Program

How do Gratsi gift cards work?

Can I apply a gift card to my active subscription?

Do Gratsi gift cards expire?

Gifts

When will my order ship?Updated 2 days ago