Got a question for us? Chat with a live representative during business hours for a quick response.

Can't reach us on chat? Send a quick email and we'll get back to you as soon as possible.

Talk to one of our team members available Monday - Friday between 9:00am - 5:00pm EST.

Gratsi Support

Some orders containing a variety of our products may ship in multiple packages to ensure your items arrive as efficiently as possible. Because of this, some packages may arrive at different times.Common instances where orders may ship separately include:<ul data-spread="false"><li>Sampler packs</li><li>Sparkling bottles</li><li>Orders containing more than 5 boxes of wine</li></ul>If your order has not fully arrived or you are missing part of your shipment, you can track all packages through <a href="https://www.ups.com/track?loc=en_US&amp;requester=ST/" id="isPasted">Tracking | UPS - United States</a>.UPS Tracking Updates Please note that it can take a couple of business days for UPS to begin moving a package or update the tracking information. We also recommend signing up for a <a href="https://wwwapps.ups.com/doapp/signupmychoice?loc=en_US" id="isPasted">UPS My Choice&#xAE; | UPS</a> account to receive real-time delivery notifications and updates.

Some orders containing a variety of our products may ship in multiple packages to ensure your items arrive as efficiently as possible. Because of this, some packages may arrive at different times. Common instances where orders may ship separately inc

UPS Shipping with Multiple Packages

Shipping

What is Gratsi?

What is Gratsi’s criteria for selecting wines?

How do I reach customer support?

Wedding calculator

The Basics

Gratsi Red Wine - Serving Facts

Gratsi White Wine - Serving Facts

Gratsi Rosé Wine - Serving Facts

Gratsi Sparkling White Wine - Serving Facts

Gratsi Red Wine - Flavor Profile

Gratsi White Wine - Flavor Profile

Gratsi Rosé Wine - Flavor Profile

Gratsi Sparkling White Wine - Flavor Profile

How can high quality wine have zero sugar?

Does the wine have additives?

Do you have a smaller sampler option?

Are there sulfites in the wine?

Where are Gratsi wines made?

Why are the wines blends?

Are the wines organic?

Are your wines vegan-friendly?

Are Gratsi wines sustainably made?

Sampler Customization

Grapes

Our Wines

Are you allowed to put premium wines in a box?

How long will my boxed wine stay fresh?

How many bottles-worth of wine per box?

Does the box have an affect on the taste?

Is the box recyclable?

What makes boxes more sustainable than glass?

How do I open the box and use the spigot?

Can I bottle the wine from the box?

Boxes

How long will my bottled wine stay fresh?

How do I safely open the sparkling (corked) wine?

Bottles

What perks come with subscribing?

How do I access my subscription?

Are there any commitments? Can I skip a shipment?

Can I order between shipments?

How do I customize my next order?

How do I apply a promo / discount code?

How can I opt-out of text messages?

Subscription Account

Do you offer pick-up locations?

How does shipping work during the summer months?

Is my wine still good if ice packs were hot on arrival?

What states do you not ship to?

When will my order ship?

Why hasn't my tracking information updated?

My order was damaged in transit.

My order is going to be delivered when I’m not home.

My order shipped and I need to change/update my address.

Why do I need to sign for my order?

What happens if my order is returned?

UPS Access Points

Where can I purchase Gratsi near me?

I’m a distributor. How do I represent Gratsi?

I’m a wine buyer for a restaurant or grocery store. How do I buy Gratsi?

In-store Purchases

Do you offer incentives for referring friends?

How can I check my referral earnings?

How do I redeem my referral rewards?

Thank you for the kind words!

Referral Program

How do Gratsi gift cards work?

Can I apply a gift card to my active subscription?

Do Gratsi gift cards expire?

Why aren't the free glasses showing up in my cart?

Gifts

How do I apply a store credit?

Does my store credit ever expire?

Where can I check the balance of my store credit?

Store Credits

Return / Refund Policy

How our wine is different in regards to headaches?

😁 Happiness Guarantee

UPS Shipping with Multiple PackagesUpdated 3 hours ago