Why hasn't my tracking information updated?Updated 15 days ago

Order Processing Time
Orders are typically processed within 24–72 hours of being placed.

Delivery Time
Once shipped, orders usually arrive within 2–4 business days. To protect wine integrity in transit, orders placed after 12pm ET on Friday will ship the following Monday.

UPS Tracking Updates
It can take a couple of business days for the carrier to begin moving a package or update tracking information. We recommend signing up for a UPS My Choice account to receive real-time delivery notifications.

Please note: We're unable to control the exact time of UPS deliveries, only the day and general location. We're also unable to provide the driver with specific drop-off instructions or contact your UPS driver directly.

If you have any questions, feel free to reach out to us at [email protected].

Weather Delays
Gratsi reserves the right to delay shipment to prevent damage to products caused by weather conditions, including but not limited to extreme temperatures. Gratsi assumes no liability for shipment delays or for any damage to alcohol beverages resulting from weather, temperature, or related conditions, regardless of whether the shipment was delayed.

If Gratsi notifies you of a weather-related shipment delay and you still request that the order ship, Gratsi will not assume any risk associated with that shipment. Gratsi reserves the right to require written confirmation that you accept this risk prior to shipping.