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Gratsi Support

Email <a data-sk="tooltip_parent" data-stringify-link="mailto:help@gratsi.com" href="mailto:help@gratsi.com" id="isPasted" rel="noopener noreferrer" style=" text-decoration: underline;" target="_blank">help@gratsi.com</a> and we will do our best to work some magic!We&#x2019;re happy to help with delivery questions and eligible reroute requests, but there are some things that are outside of our control.Gratsi cannot:<ul data-spread="false"><li>Guarantee a specific delivery time</li><li>Request that a driver deliver during a specific time window</li><li>Provide a driver with special drop-off instructions</li><li>Contact a UPS driver directly to request another delivery attempt</li><li>Instruct a driver to leave your package at a side door, back door, garage, or other location</li><li>Guarantee that UPS will make a specific number of delivery attempts</li></ul>For the most up-to-date information about your delivery, please refer to your UPS tracking information, which will show the latest status and any available delivery options.

Email help@gratsi.com and we will do our best to work some magic!. We’re happy to help with delivery questions and eligible reroute requests, but there are some things that are outside of our control. Gratsi cannot:. For the most up-to-date informati

My order shipped and I need to change/update my address.

Shipping

What is Gratsi?

What is Gratsi’s criteria for selecting wines?

How do I reach customer support?

Wedding calculator

The Basics

Gratsi Red Wine - Serving Facts

Gratsi White Wine - Serving Facts

Gratsi Rosé Wine - Serving Facts

Gratsi Sparkling White Wine - Serving Facts

Gratsi Sparkling Rosé Wine - Serving Facts

Gratsi Red Wine - Flavor Profile

Gratsi White Wine - Flavor Profile

Gratsi Rosé Wine - Flavor Profile

Gratsi Sparkling White Wine - Flavor Profile

Gratsi Sparkling Rosé Wine - Flavor Profile

How can high quality wine have zero sugar?

Does the wine have additives?

Do you have a smaller sampler option?

Are there sulfites in the wine?

Where are Gratsi wines made?

Why are the wines blends?

Are the wines organic?

Are your wines vegan-friendly?

Are Gratsi wines sustainably made?

Sampler Customization

What kind of grapes do you use?

How our wine is different in regards to headaches?

Our Wines

Are you allowed to put premium wines in a box?

How long will my boxed wine stay fresh?

How many bottles-worth of wine per box?

Does the box have an affect on the taste?

Is the box recyclable?

What makes boxes more sustainable than glass?

How do I open the box and use the spigot?

Can I bottle the wine from the box?

Boxes

How long will my bottled wine stay fresh?

How do I safely open the sparkling (corked) wine?

Bottles

What perks come with subscribing?

How do I access my subscription?

Are there any commitments? Can I skip a shipment?

Can I order between shipments?

How do I customize my next order?

How do I apply a promo / discount code?

How can I opt-out of text messages?

Subscription Account

Do you offer pick-up locations?

How does shipping work during the summer months?

Is my wine still good if ice packs were hot on arrival?

What states do you not ship to?

When will my order ship?

Why hasn't my tracking information updated?

My order was damaged in transit.

My order is going to be delivered when I’m not home.

Why do I need to sign for my order?

What happens if my order is returned?

UPS Access Points

UPS Shipping with Multiple Packages

Where can I purchase Gratsi near me?

I’m a distributor. How do I represent Gratsi?

I’m a wine buyer for a restaurant or grocery store. How do I buy Gratsi?

Refer and Earn Program

What Is the Refund Policy for In-Store Purchases?

In-store Purchases

Do you offer incentives for referring friends?

How can I check my referral earnings?

How do I redeem my referral rewards?

Thank you for the kind words!

Referral Program

How do Gratsi gift cards work?

Can I apply a gift card to my active subscription?

Do Gratsi gift cards expire?

Why aren't the free glasses showing up in my cart?

Gifts

How do I apply a store credit?

Does my store credit ever expire?

Where can I check the balance of my store credit?

Store Credits

Refund Policy

😁 Happiness Guarantee

My order shipped and I need to change/update my address.Updated 15 days ago