Got a question for us? Chat with a live representative during business hours for a quick response.

Can't reach us on chat? Send a quick email and we'll get back to you as soon as possible.

Talk to one of our team members available Monday - Friday between 9:00am - 5:00pm EST.

Gratsi Support

When an order is returned to us, we will reach out via email letting you know so we can discuss re-ship options.<span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">PLEASE NOTE: We cannot control the time of UPS deliveries, only the day and location. We also cannot instruct the driver on specific drop-off instructions.

When an order is returned to us, we will reach out via email letting you know so we can discuss re-ship options. PLEASE NOTE: We cannot control the time of UPS deliveries, only the day and location. We also cannot instruct the driver on specific drop

What happens if my order is returned?

Shipping

What is Gratsi?

What is Gratsi’s criteria for selecting wines?

The Basics

Gratsi Red Nutritional Facts

Gratsi White Nutritional Facts

Gratsi Rosé Nutritional Facts

Gratsi Red Flavor Profile

Gratsi White Flavor Profile

Gratsi Rosé Flavor Profile

How can high quality wine have zero sugar?

Does the wine have additives?

Do you have a smaller sampler option?

Are there sulfites in the wine?

Can I tell if I will be allergic?

Where are Gratsi wines made?

Why are the wines blends?

Are the wines organic?

Are your wines vegan-friendly?

Are Gratsi wines sustainably made?

Our Wines

Are you allowed to put premium wines in a box?

How long does the wine stay fresh after opening?

How many bottles-worth of wine per box?

Does the box have an affect on the taste?

Is it recyclable?

What makes boxes more sustainable than glass?

How do I open the box and use the spigot?

The Box

What is Subscribe & Save?

Are there any commitments? Can I skip a shipment?

Can I order between shipments?

How do I customize my next box?

Subscriptions

Do you offer pick-up locations?

How does shipping work during the summer months?

Is my wine still good if ice packs were hot on arrival?

What states do you not ship to?

When will my order ship?

Why hasn't my tracking information updated?

My order was damaged in transit.

My order is going to be delivered when I’m not home.

My order shipped and I need to change/update my address.

Why do I need to sign for my order?

Where can I purchase Gratsi near me?

I’m a distributor. How do I represent Gratsi?

I’m a wine buyer for a restaurant or grocery store. How do I buy Gratsi?

Retail

Do you offer incentives for referring friends?

How can I check my referral earnings?

How do I redeem my referral rewards?

Referral Program

How do Gratsi gift cards work?

Can I apply a gift card to my active subscription?

Do Gratsi gift cards expire?

Why aren't the free glasses showing up in my cart?

Gifts

What happens if my order is returned?Updated 25 days ago