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Gratsi Support

<p>Yes, while the ice packs may arrive warm or even hot, they&#x2019;re doing their job,&#xA0; absorbing heat to keep your wine cooler throughout its journey. If you notice anything off about your wine, just reach out to us at&#xA0;<a data-start="281" data-end="296" rel="noopener" data-is-only-node id="isPasted">help@gratsi.com</a>, and we&#x2019;ll be happy to make it right.</p>

Yes, while the ice packs may arrive warm or even hot, they’re doing their job,  absorbing heat to keep your wine cooler throughout its journey. If you notice anything off about your wine, just reach out to us at help@gratsi.com, and we’ll be happy to

Is my wine still good if ice packs were hot on arrival?

Shipping

What is Gratsi?

What is Gratsi’s criteria for selecting wines?

The Basics

Gratsi Red Nutritional Facts

Gratsi White Nutritional Facts

Gratsi Rosé Nutritional Facts

Gratsi Red Flavor Profile

Gratsi White Flavor Profile

Gratsi Rosé Flavor Profile

How can high quality wine have zero sugar?

Does the wine have additives?

Do you have a smaller sampler option?

Are there sulfites in the wine?

Can I tell if I will be allergic?

Where are Gratsi wines made?

Why are the wines blends?

Are the wines organic?

Are your wines vegan-friendly?

Are Gratsi wines sustainably made?

Our Wines

Are you allowed to put premium wines in a box?

How long does the wine stay fresh after opening?

How many bottles-worth of wine per box?

Does the box have an affect on the taste?

Is it recyclable?

What makes boxes more sustainable than glass?

How do I open the box and use the spigot?

The Box

What is Subscribe & Save?

Are there any commitments? Can I skip a shipment?

Can I order between shipments?

How do I customize my next box?

Subscriptions

Do you offer pick-up locations?

How does shipping work during the summer months?

What states do you not ship to?

When will my order ship?

Why hasn't my tracking information updated?

My order was damaged in transit.

My order is going to be delivered when I’m not home.

My order shipped and I need to change/update my address.

Why do I need to sign for my order?

What happens if my order is returned?

Where can I purchase Gratsi near me?

I’m a distributor. How do I represent Gratsi?

I’m a wine buyer for a restaurant or grocery store. How do I buy Gratsi?

Retail

Do you offer incentives for referring friends?

How can I check my referral earnings?

How do I redeem my referral rewards?

Referral Program

How do Gratsi gift cards work?

Can I apply a gift card to my active subscription?

Do Gratsi gift cards expire?

Why aren't the free glasses showing up in my cart?

Gifts

Is my wine still good if ice packs were hot on arrival?Updated 8 hours ago