While we proudly stand behind the quality of our wine, our 100% Satisfaction Guarantee covers the product itself within 60 days of delivery. This does not extend to free promotional items. Dissatisfaction with free gifts does not qualify for refunds

While we proudly stand behind the quality of our wine, our 100% Satisfaction Guarantee covers the product itself within 60 days of delivery. This does not extend to free promotional items. Dissatisfaction with free gifts does not qualify for refunds or replacements.REFUNDS/REPLACEMENTS Gratsi may issue refunds or replacements but such will be on a case-by-case basis and subject to applicable law. Should you wish to start a refund request, your sole remedy is to contact Gratsi within 60 days of delivery.&#xA0;You can contact us at <a href="mailto:salute@gratsi.com" style=" text-decoration: underline;">help@gratsi.com</a>.&#xA0;If an item is damaged, defective, or incorrect, please contact Gratsi within 60 days of the delivery date. Gratsi will determine recourse on a case-by-case basis&#x2014;which may require submitting a photo of the damaged goods.If an order is lost during shipping, Gratsi will resend the order to the recipient at no charge.WEATHER DAMAGES Gratsi reserves the right to delay shipment in order to prevent damages to products due to weather conditions (such as, but not limited to, extreme temperatures). Gratsi assumes no liability for shipment delays or for any damages to alcohol beverages due to weather, temperature, or related conditions regardless of whether or not the shipment is delayed.If Gratsi notifies you of a shipment delay due to weather but you still request shipment, Gratsi does not assume any risk for the shipment. Gratsi reserves the right to request written confirmation that you will assume the risk prior to Gratsi shipping the order.

Return / Refund Policy

<div data-block="true" data-editor="3mkpn" data-offset-key="e6cm6-0-0" id="isPasted"><div data-offset-key="e6cm6-0-0">Each glass of Gratsi wine contains just a tiny amount of naturally occurring sugar 0.02g for the Gratsi White Wine&#xA0; 0.0015g for the Grats Red Wine&#xA0; 0.0015g for the Gratsi Ros&#xE9; Wine 0.29g for the Gratsi Sparkling White Wine We never add sugars, concentrates, or artificial sweeteners. We also keep our sulfite levels low&#x2014;well below the limits for organic wine&#x2014;so you can enjoy a glass without worrying about next-day regrets.</div></div><div data-block="true" data-editor="3mkpn" data-offset-key="3lo8i-0-0"> <div data-offset-key="3lo8i-0-0">Cheers!&#xA0;<a href="https://gratsi.com/pages/our-wines" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;">https://gratsi.com/pages/our-wines</a>&#xA0;</div></div>

How our wine is different in regards to headaches?

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Gratsi Support

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What is Gratsi?

What is Gratsi’s criteria for selecting wines?

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Wedding calculator

The Basics

Gratsi Red Wine - Serving Facts

Gratsi White Wine - Serving Facts

Gratsi Rosé Wine - Serving Facts

Gratsi Sparkling White Wine - Serving Facts

Gratsi Red Wine - Flavor Profile

Gratsi White Wine - Flavor Profile

Gratsi Rosé Wine - Flavor Profile

Gratsi Sparkling White Wine - Flavor Profile

How can high quality wine have zero sugar?

Does the wine have additives?

Do you have a smaller sampler option?

Are there sulfites in the wine?

Where are Gratsi wines made?

Why are the wines blends?

Are the wines organic?

Are your wines vegan-friendly?

Are Gratsi wines sustainably made?

Sampler Customization

Our Wines

Are you allowed to put premium wines in a box?

How long will my boxed wine stay fresh?

How many bottles-worth of wine per box?

Does the box have an affect on the taste?

Is the box recyclable?

What makes boxes more sustainable than glass?

How do I open the box and use the spigot?

Can I bottle the wine from the box?

Boxes

How long will my bottled wine stay fresh?

How do I safely open the sparkling (corked) wine?

Bottles

What perks come with subscribing?

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Can I order between shipments?

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Subscription Account

Do you offer pick-up locations?

How does shipping work during the summer months?

Is my wine still good if ice packs were hot on arrival?

What states do you not ship to?

When will my order ship?

Why hasn't my tracking information updated?

My order was damaged in transit.

My order is going to be delivered when I’m not home.

My order shipped and I need to change/update my address.

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What happens if my order is returned?

UPS Access Points

Shipping

Where can I purchase Gratsi near me?

I’m a distributor. How do I represent Gratsi?

I’m a wine buyer for a restaurant or grocery store. How do I buy Gratsi?

In-store Purchases

Do you offer incentives for referring friends?

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How do I redeem my referral rewards?

Thank you for the kind words!

Referral Program

How do Gratsi gift cards work?

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Gifts

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Store Credits