Gratsi Refund & Cancellation Policy

We want you to love your Gratsi order. Our policies below explain when refunds, replacements, and cancellations may be available.

Wine Satisfaction Guarantee

Not satisfied with the wine itself? We’re here to help.

If you are unhappy with the quality or taste of your wine, please contact us within 30 days of delivery at [email protected]. We’ll review your request and determine whether a refund or replacement is appropriate.

Satisfaction-based refunds and replacements are reviewed case by case and are intended for genuine concerns about the wine itself. We may request additional information or photos when needed.

Our wine satisfaction guarantee does not cover:

• Free promotional items or gifts
• Cosmetic issues that do not affect the wine, such as scuffed labels, minor scratches, or dented cartons
• Requests that have already received multiple satisfaction refunds
• Situations where a satisfaction claim is made instead of, or immediately after, a cancellation request that was not eligible for a refund

Olive Oil & Other Non-Alcohol Products

Our 100% Satisfaction Guarantee applies to wine only.

Olive oil and other non-alcohol products are eligible for a refund or replacement only when they arrive:

• Damaged
• Defective
• Incorrect

Please contact [email protected] within 30 days of delivery. Photos may be requested to help us review the issue.

Refunds & Replacements

Refunds and replacements are reviewed case by case and subject to applicable law.

To request a refund or replacement, contact us within 30 days of delivery at [email protected].

In some cases, Gratsi may deduct a restocking fee from a refund.

Subscription Changes & Cancellations

When you sign up for a Gratsi subscription, you authorize us to automatically charge your payment method for each scheduled shipment until you cancel your subscription.

Need to cancel or make a change?

Because most orders are fulfilled and shipped within one business day, cancellation or modification requests must be received within 10 hours of the order being placed.

You can submit a request:

• Through your Gratsi account
• By emailing [email protected]

Shipment reminder emails and text messages are sent as a courtesy before scheduled charges. However, it is the customer's responsibility to make any changes before the applicable 10-hour cutoff.

Once the cutoff has passed, we may no longer be able to stop or cancel the order.

One-Time Purchases

For one-time purchases, a cancellation or modification request received after the 10-hour cutoff cannot stop the order from shipping. The order will be charged and delivered as scheduled and is not eligible for a refund solely because the cancellation request was received after the cutoff.

Subscription Orders

The same 10-hour cutoff applies to subscription orders.

However, each subscriber receives one lifetime exception. The first time a cancellation request is received after the 10-hour cutoff, Gratsi will issue a full refund for that order.

Once this one-time exception has been used, future cancellation requests received after the cutoff are not eligible for a refund solely because the customer wanted to cancel the order.

This cancellation policy does not affect your eligibility for a refund or replacement when an item is damaged, defective, incorrect, or lost in shipping.

Lost Shipments

If your order is lost during shipping, Gratsi will resend the order at no charge.

Weather & Temperature Delays

We may delay shipments when weather conditions, including extreme temperatures, could put products at risk during transit.

If a shipment is delayed because of weather, we are not responsible for delays or weather- or temperature-related damage to alcoholic beverages.

If we notify you of a weather-related delay and you still request that your order be shipped, we may ask you to confirm in writing that you accept the risk associated with shipping under those conditions.

Questions?

If you have questions about a refund, replacement, subscription, or cancellation, please contact us at:

[email protected]

We’re happy to review your situation and help whenever we can.