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Gratsi Support

We&#x2019;re here to help and make getting support as simple as possible.At this time, we do not offer phone support. However, there are two easy ways to reach our team:You can connect with us instantly through&#xA0;live chat on our website, where a member of our support team will be happy to assist you in real time.Or, if you prefer, you can email us directly at <a href="mailto:help@gratsi.com">help@gratsi.com</a>, and we&#x2019;ll get back to you as quickly as possible.If you&#x2019;re looking to manage your subscription, most updates, such as pausing, skipping, updating your shipping details, or changing your order, or updtaing you payment method, can be done anytime through your customer portal, which gives you full control over your account.We&#x2019;re always here to make things easy and seamless for you, and we appreciate you being part of the Gratsi community.

We’re here to help and make getting support as simple as possible. At this time, we do not offer phone support. However, there are two easy ways to reach our team:. You can connect with us instantly through live chat on our website, where a member of

How do I reach customer support?

The Basics

What is Gratsi?

What is Gratsi’s criteria for selecting wines?

Gratsi Red Wine - Serving Facts

Gratsi White Wine - Serving Facts

Gratsi Rosé Wine - Serving Facts

Gratsi Sparkling White Wine - Serving Facts

Gratsi Red Wine - Flavor Profile

Gratsi White Wine - Flavor Profile

Gratsi Rosé Wine - Flavor Profile

Gratsi Sparkling White Wine - Flavor Profile

How can high quality wine have zero sugar?

Does the wine have additives?

Do you have a smaller sampler option?

Are there sulfites in the wine?

Where are Gratsi wines made?

Why are the wines blends?

Are the wines organic?

Are your wines vegan-friendly?

Are Gratsi wines sustainably made?

Our Wines

Are you allowed to put premium wines in a box?

How long will my boxed wine stay fresh?

How many bottles-worth of wine per box?

Does the box have an affect on the taste?

Is the box recyclable?

What makes boxes more sustainable than glass?

How do I open the box and use the spigot?

Boxes

How long will my bottled wine stay fresh?

How do I safely open the sparkling (corked) wine?

Bottles

What perks come with subscribing?

How do I access my subscription?

Are there any commitments? Can I skip a shipment?

Can I order between shipments?

How do I customize my next order?

How do I apply a promo / discount code?

How can I opt-out of text messages?

Subscription Account

Do you offer pick-up locations?

How does shipping work during the summer months?

Is my wine still good if ice packs were hot on arrival?

What states do you not ship to?

When will my order ship?

Why hasn't my tracking information updated?

My order was damaged in transit.

My order is going to be delivered when I’m not home.

My order shipped and I need to change/update my address.

Why do I need to sign for my order?

What happens if my order is returned?

UPS Access Points

Shipping

Where can I purchase Gratsi near me?

I’m a distributor. How do I represent Gratsi?

I’m a wine buyer for a restaurant or grocery store. How do I buy Gratsi?

In-store Purchases

Do you offer incentives for referring friends?

How can I check my referral earnings?

How do I redeem my referral rewards?

Referral Program

How do Gratsi gift cards work?

Can I apply a gift card to my active subscription?

Do Gratsi gift cards expire?

Why aren't the free glasses showing up in my cart?

Gifts

Return / Refund Policy

😁 Happiness Guarantee

How do I reach customer support?Updated 2 hours ago