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Gratsi Support

<h2 id="how-to-open-the-new-gratsi-tap-in3-easy-steps">How to open the new Gratsi tap in&#x2028;3 easy steps:</h2><ol><li style="font-size: 16px;">DO NOT REMOVE THE RED CAP Unlike our old tap, there&#x2019;s nothing to peel off.</li><li style="font-size: 16px;">PLACE A GLASS UNDER THE TAP The first press breaks the seal so have your glass ready.</li><li style="font-size: 16px;">PRESS THE TOP TO DISPENSE The tamper-proof tabs on each side of the tap lift up and wine will pour. Enjoy!</li></ol>Take a look at <a href="https://youtube.com/shorts/xKu7JhdVF-I" target="_blank" rel="noopener noreferrer">this video</a>&#xA0;for a visual walkthrough!

Take a look at this video for a visual walkthrough!

How do I open the box and use the spigot?

The Box

What is Gratsi?

What is Gratsi’s criteria for selecting wines?

The Basics

Gratsi Red Nutritional Facts

Gratsi White Nutritional Facts

Gratsi Rosé Nutritional Facts

Gratsi Red Flavor Profile

Gratsi White Flavor Profile

Gratsi Rosé Flavor Profile

How can high quality wine have zero sugar?

Does the wine have additives?

Do you have a smaller sampler option?

Are there sulfites in the wine?

Can I tell if I will be allergic?

Where are Gratsi wines made?

Why are the wines blends?

Are the wines organic?

Are your wines vegan-friendly?

Are Gratsi wines sustainably made?

Our Wines

Are you allowed to put premium wines in a box?

How long does the wine stay fresh after opening?

How many bottles-worth of wine per box?

Does the box have an affect on the taste?

Is it recyclable?

What makes boxes more sustainable than glass?

What is Subscribe & Save?

Are there any commitments? Can I skip a shipment?

Can I order between shipments?

How do I customize my next box?

Subscriptions

Do you offer pick-up locations?

What states do you not ship to?

When will my order ship?

Why hasn't my tracking information updated?

My order was damaged in transit.

My order is going to be delivered when I’m not home.

My order shipped and I need to change/update my address.

Why do I need to sign for my order?

What happens if my order is returned?

Shipping

Where can I purchase Gratsi near me?

I’m a distributor. How do I represent Gratsi?

I’m a wine buyer for a restaurant or grocery store. How do I buy Gratsi?

Retail

Do you offer incentives for referring friends?

How can I check my referral earnings?

How do I redeem my referral rewards?

Referral Program

How do Gratsi gift cards work?

Can I apply a gift card to my active subscription?

Do Gratsi gift cards expire?

Why aren't the free glasses showing up in my cart?

Gifts

How to open the new Gratsi tap in 3 easy steps:

How do I open the box and use the spigot?Updated 3 hours ago

How to open the new Gratsi tap in 3 easy steps:

How to open the new Gratsi tap in 3 easy steps: