What Is the Refund Policy for In-Store Purchases?Updated 2 hours ago

What Is the Refund Policy for In-Store Purchases?

If you purchased Gratsi wine from one of our retail partners, we’re happy to review your concerns if you’re dissatisfied with the quality of the wine itself.

To be eligible for a refund, please contact us within 30 days of the original purchase date and provide:

• A valid, itemized receipt from the retail store where the Gratsi wine was purchased

• The receipt must clearly show the store, purchase date, and Gratsi product purchased

• A clear photo of the original receipt emailed to [email protected]

Please note: A screenshot or image of a credit card, bank, or payment transaction is not an acceptable substitute for a receipt. We need a valid receipt from the retailer showing the Gratsi product that was purchased in order to verify the purchase and process a refund request.

Refund requests for in-store purchases are reviewed case-by-case and are subject to applicable law. Refunds are limited to the Gratsi product identified on the qualifying receipt.

If you purchased Gratsi from a retail store and have a concern about the quality of the wine, please email [email protected] with a photo of your receipt and a brief description of the issue. We’ll be happy to review your request and help determine the appropriate resolution.