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Gratsi Support

<div data-block="true" data-editor="11oep" data-offset-key="2tdgj-0-0" id="isPasted"><div data-offset-key="2tdgj-0-0"><span data-offset-key="2tdgj-0-0"><span data-text="true">At this time, our Gratsi Wine Sampler Kits aren&#x2019;t customizable, and that&#x2019;s by design. The wine sampler is meant to be a guided tasting experience, a full introduction to Gratsi Wine, so you can experience the range of what we offer.&#xA0;</span></span></div></div><div data-block="true" data-editor="11oep" data-offset-key="330a3-0-0"><div data-offset-key="330a3-0-0"><span data-offset-key="330a3-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="11oep" data-offset-key="6dqt0-0-0"><div data-offset-key="6dqt0-0-0"><span data-offset-key="6dqt0-0-0"><span data-text="true">Because our wines are </span></span><span data-offset-key="6dqt0-0-1"><span data-text="true">blends</span></span><span data-offset-key="6dqt0-0-2"><span data-text="true"> (not single-varietal wines), even seasoned wine drinkers who usually stick to one style are often surprised by what they enjoy. We regularly see red wine lovers discover they enjoy our Gratsi White Wine or Ros&#xE9; Wine, and white wine drinkers find themselves pleasantly surprised by the Gratsi Red Wine.</span></span></div></div><div data-block="true" data-editor="11oep" data-offset-key="2u573-0-0"><div data-offset-key="2u573-0-0"><span data-offset-key="2u573-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="11oep" data-offset-key="11sti-0-0"><div data-offset-key="11sti-0-0"><span data-offset-key="11sti-0-0"><span data-text="true">Paired with the tasting guide, it&#x2019;s all about discovering something new and finding a new favorite. We&#x2019;d love for you to give it a try; you might be pleasantly surprised. &#x1F377;</span></span></div></div><div data-block="true" data-editor="11oep" data-offset-key="ftkbj-0-0"><br></div>

At this time, our Gratsi Wine Sampler Kits aren’t customizable, and that’s by design. The wine sampler is meant to be a guided tasting experience, a full introduction to Gratsi Wine, so you can experience the range of what we offer. Because our wines

Sampler Customization

Our Wines

What is Gratsi?

What is Gratsi’s criteria for selecting wines?

How do I reach customer support?

Wedding calculator

The Basics

Gratsi Red Wine - Serving Facts

Gratsi White Wine - Serving Facts

Gratsi Rosé Wine - Serving Facts

Gratsi Sparkling White Wine - Serving Facts

Gratsi Red Wine - Flavor Profile

Gratsi White Wine - Flavor Profile

Gratsi Rosé Wine - Flavor Profile

Gratsi Sparkling White Wine - Flavor Profile

How can high quality wine have zero sugar?

Does the wine have additives?

Do you have a smaller sampler option?

Are there sulfites in the wine?

Where are Gratsi wines made?

Why are the wines blends?

Are the wines organic?

Are your wines vegan-friendly?

Are Gratsi wines sustainably made?

Are you allowed to put premium wines in a box?

How long will my boxed wine stay fresh?

How many bottles-worth of wine per box?

Does the box have an affect on the taste?

Is the box recyclable?

What makes boxes more sustainable than glass?

How do I open the box and use the spigot?

Can I bottle the wine from the box?

Boxes

How long will my bottled wine stay fresh?

How do I safely open the sparkling (corked) wine?

Bottles

What perks come with subscribing?

How do I access my subscription?

Are there any commitments? Can I skip a shipment?

Can I order between shipments?

How do I customize my next order?

How do I apply a promo / discount code?

How can I opt-out of text messages?

Subscription Account

Do you offer pick-up locations?

How does shipping work during the summer months?

Is my wine still good if ice packs were hot on arrival?

What states do you not ship to?

When will my order ship?

Why hasn't my tracking information updated?

My order was damaged in transit.

My order is going to be delivered when I’m not home.

My order shipped and I need to change/update my address.

Why do I need to sign for my order?

What happens if my order is returned?

UPS Access Points

Shipping

Where can I purchase Gratsi near me?

I’m a distributor. How do I represent Gratsi?

I’m a wine buyer for a restaurant or grocery store. How do I buy Gratsi?

In-store Purchases

Do you offer incentives for referring friends?

How can I check my referral earnings?

How do I redeem my referral rewards?

Thank you for the kind words!

Referral Program

How do Gratsi gift cards work?

Can I apply a gift card to my active subscription?

Do Gratsi gift cards expire?

Why aren't the free glasses showing up in my cart?

Gifts

How do I apply a store credit?

Does my store credit ever expire?

Where can I check the balance of my store credit?

Store Credits

Return / Refund Policy

😁 Happiness Guarantee

Sampler CustomizationUpdated 20 hours ago