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Gratsi Support

<div data-panel-name="main-panel" id="isPasted"><form><div data-name="composer-content-wrapper"><div contenteditable="true" spellcheck="true"><div data-contents="true"><div data-block="true" data-editor="6qiot" data-offset-key="4l3mo-0-0"><div data-offset-key="4l3mo-0-0"><span data-offset-key="4l3mo-0-0"><span data-text="true">Thank you for your purchase!</span></span></div></div><div data-block="true" data-editor="6qiot" data-offset-key="6s2g2-0-0"><div data-offset-key="6s2g2-0-0"><span data-offset-key="6s2g2-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="6qiot" data-offset-key="2b32u-0-0"><div data-offset-key="2b32u-0-0"><span data-offset-key="2b32u-0-0"><span data-text="true">You can claim your complimentary </span></span><span data-offset-key="2b32u-0-1"><span data-text="true">B&#xE0;caro Wine Glasses</span></span><span data-offset-key="2b32u-0-2"><span data-text="true"> &#x1F377; by following these steps:</span></span></div></div><div data-block="true" data-editor="6qiot" data-offset-key="17jml-0-0"><div data-offset-key="17jml-0-0"><span data-offset-key="17jml-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="6qiot" data-offset-key="21mf8-0-0"><ol><li><div data-offset-key="21mf8-0-0"><span data-offset-key="21mf8-0-0"><span data-text="true">Visit our Retail Rewards page:&#xA0;</span></span><a href="https://gratsi.com/pages/retail-bacaro" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="21mf8-1-0"><span data-text="true">Retail bacaro &#x2013; Gratsi</span></span></a></div></li><li><span data-offset-key="fb9o-0-0"><span data-text="true">Sign up using your email address and mobile phone number.</span></span></li><li><span data-offset-key="88a5h-0-0"><span data-text="true">You&apos;ll receive a text message asking for your ZIP code.</span></span></li><li><span data-offset-key="j620-0-0"><span data-text="true">Reply with your ZIP code to receive a list of nearby retailers that carry Gratsi.</span></span></li><li><span data-offset-key="8uin3-0-0"><span data-text="true">Reply to the text with a photo of your receipt.</span></span></li><li><span data-offset-key="9c8ma-0-0"><span data-text="true">Once your receipt has been verified, (</span></span><span data-offset-key="9c8ma-0-1" style=" text-decoration: underline;"><span data-text="true">this can take up to 24-hours</span></span><span data-offset-key="9c8ma-0-2"><span data-text="true">) you&apos;ll receive a<strong> </strong></span></span><span data-offset-key="9c8ma-0-3"><span data-text="true"><strong>one-time Shopify discount code</strong></span></span><span data-offset-key="9c8ma-0-4"><span data-text="true"> via text, along with a link to redeem your free B&#xE0;caro Wine Glasses.</span></span></li><li><span data-offset-key="af8kv-0-0"><span data-text="true">Complete checkout by entering your shipping address, and we&apos;ll send your glasses your way! &#x1F604;</span></span></li></ol></div><div data-block="true" data-editor="6qiot" data-offset-key="crvdj-0-0"><div data-offset-key="crvdj-0-0"><span data-offset-key="crvdj-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="6qiot" data-offset-key="4of5j-0-0"><div data-offset-key="4of5j-0-0"><span data-offset-key="4of5j-0-0"><span data-text="true">If you&apos;ve already completed these steps but have not received your redemption link, please reach out to <a href="mailto:help@gratsi.com">help@gratsi.com</a> for next steps!</span></span></div></div></div></div></div></form></div><div data-name="toaster" data-react-aria-top-layer="true"><br></div><p><br></p><div data-react-aria-top-layer="true"><div data-focus-guard="true" tabindex="-1"><br></div><div data-focus-lock-disabled="disabled"><div data-gorgias-widget="true"><br></div></div></div>

Refer and Earn Program

In-store Purchases

What is Gratsi?

What is Gratsi’s criteria for selecting wines?

How do I reach customer support?

Wedding calculator

The Basics

Gratsi Red Wine - Serving Facts

Gratsi White Wine - Serving Facts

Gratsi Rosé Wine - Serving Facts

Gratsi Sparkling White Wine - Serving Facts

Gratsi Sparkling Rosé Wine - Serving Facts

Gratsi Red Wine - Flavor Profile

Gratsi White Wine - Flavor Profile

Gratsi Rosé Wine - Flavor Profile

Gratsi Sparkling White Wine - Flavor Profile

Gratsi Sparkling Rosé Wine - Flavor Profile

How can high quality wine have zero sugar?

Does the wine have additives?

Do you have a smaller sampler option?

Are there sulfites in the wine?

Where are Gratsi wines made?

Why are the wines blends?

Are the wines organic?

Are your wines vegan-friendly?

Are Gratsi wines sustainably made?

Sampler Customization

What kind of grapes do you use?

How our wine is different in regards to headaches?

Our Wines

Are you allowed to put premium wines in a box?

How long will my boxed wine stay fresh?

How many bottles-worth of wine per box?

Does the box have an affect on the taste?

Is the box recyclable?

What makes boxes more sustainable than glass?

How do I open the box and use the spigot?

Can I bottle the wine from the box?

Boxes

How long will my bottled wine stay fresh?

How do I safely open the sparkling (corked) wine?

Bottles

What perks come with subscribing?

How do I access my subscription?

Are there any commitments? Can I skip a shipment?

Can I order between shipments?

How do I customize my next order?

How do I apply a promo / discount code?

How can I opt-out of text messages?

Subscription Account

Do you offer pick-up locations?

How does shipping work during the summer months?

Is my wine still good if ice packs were hot on arrival?

What states do you not ship to?

When will my order ship?

Why hasn't my tracking information updated?

My order was damaged in transit.

My order is going to be delivered when I’m not home.

My order shipped and I need to change/update my address.

Why do I need to sign for my order?

What happens if my order is returned?

UPS Access Points

UPS Shipping with Multiple Packages

Shipping

Where can I purchase Gratsi near me?

I’m a distributor. How do I represent Gratsi?

I’m a wine buyer for a restaurant or grocery store. How do I buy Gratsi?

Do you offer incentives for referring friends?

How can I check my referral earnings?

How do I redeem my referral rewards?

Thank you for the kind words!

Referral Program

How do Gratsi gift cards work?

Can I apply a gift card to my active subscription?

Do Gratsi gift cards expire?

Why aren't the free glasses showing up in my cart?

Gifts

How do I apply a store credit?

Does my store credit ever expire?

Where can I check the balance of my store credit?

Store Credits

Return / Refund Policy

😁 Happiness Guarantee

Refer and Earn ProgramUpdated 4 hours ago