# gratsi

> Public Help Center articles for gratsi.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [What is Gratsi?](https://help.gratsi.com/en-US/what-is-gratsi-263214.md): Gratsi was born from the love and appreciation for the simple Mediterranean Life. Slow mornings, desolate towns, fresh food, great wine and an honest day's work. While this is a daydream for us, Gratsi is a reminder that although we don't live there,
- [What is Gratsi’s criteria for selecting wines?](https://help.gratsi.com/en-US/what-is-gratsi%E2%80%99s-criteria-for-selecting-wines-263216.md): Quality: Our wines are vintage (year), varietal (grape type), and often vineyard specific. Wines that represent a time and place that the winemaker is proud to put their name on, not white-labeled bulk juice hidden by a fancy label. Values: Our Europ
- [How do I reach customer support?](https://help.gratsi.com/en-US/how-do-i-reach-customer-support-5662212.md): We’re here to help and make getting support as simple as possible. At this time, we do not offer phone support. However, there are two easy ways to reach our team:. You can connect with us instantly through live chat on our website, where a member of
- [Wedding calculator](https://help.gratsi.com/en-US/wedding-calculator-6208950.md): With our 💍wedding💍calculator, you can input multiple factors to help determine exactly how much wine we recommend for your upcoming event! Our team is also happy to assist with placing your bulk order and answering any questions you may have along
- [Gratsi Red Wine - Serving Facts](https://help.gratsi.com/en-US/gratsi-red-wine---serving-facts-256436.md): SERVING SIZE 5 fl. oz. ALCOHOL BY VOLUME 13%. CALORIES 117. CARBS 3g. SUGAR 0g. PROTEIN0g. FAT0g
- [Gratsi White Wine - Serving Facts](https://help.gratsi.com/en-US/gratsi-white-wine---serving-facts-256437.md): SERVING SIZE 5 fl. oz. ABV 11.5%. CALORIES 93. CARBS 2g. SUGAR 0g. PROTEIN0g. FAT0g
- [Gratsi Rosé Wine - Serving Facts](https://help.gratsi.com/en-US/gratsi-rose-wine---serving-facts-256438.md): SERVING SIZE 5 fl. oz. ABV 12%. CALORIES 117. CARBS 2g. SUGAR 0g. PROTEIN0g. FAT0g
- [Gratsi Sparkling White Wine - Serving Facts](https://help.gratsi.com/en-US/gratsi-sparkling-white-wine---serving-facts-3772379.md): SERVING SIZE 5 fl. oz. ABV 11.5%. CALORIES 105. CARBS 1g. SUGAR 0g. PROTEIN0g. FAT0g
- [Gratsi Sparkling Rosé Wine - Serving Facts](https://help.gratsi.com/en-US/gratsi-sparkling-rose-wine---serving-facts-7650440.md): SERVING SIZE 5 fl. oz. ABV 12%. CALORIES 105. CARBS 1g. SUGAR 0g. PROTEIN0g. FAT0g
- [Gratsi Red Wine - Flavor Profile](https://help.gratsi.com/en-US/gratsi-red-wine---flavor-profile-256441.md): A dark ruby colored wine with a nose of black fruits and a hint of garrigue spice. The mouth is full of berry fruit with undertones of chocolate. The tannins are ripe and juicy with a refreshing, savory finish. This wine pairs beautifully with pasta
- [Gratsi White Wine - Flavor Profile](https://help.gratsi.com/en-US/gratsi-white-wine---flavor-profile-256443.md): This is an intensely aromatic crisp dry white that has bags of citric fruit and notes of pink grapefruit. The mouth has a tangy citric feel with a mineral finish. An excellent pairing for grilled white fish and seafood. The white blend is dominated b
- [Gratsi Rosé Wine - Flavor Profile](https://help.gratsi.com/en-US/gratsi-rose-wine---flavor-profile-256445.md): This is an intensely aromatic crisp dry white that has bags of citric fruit and notes of pink grapefruit. The mouth has a tangy citric feel with a mineral finish. An excellent pairing for grilled white fish and seafood. The white blend is dominated b
- [Gratsi Sparkling White Wine - Flavor Profile](https://help.gratsi.com/en-US/gratsi-sparkling-white-wine---flavor-profile-3772380.md): A bright and lively sparkling white with generous citrus flavors followed by notes of almond and cream. On the palate, it’s crisp, dry, and refreshing, with delicate bubbles that lift the flavors and leave a clean, smooth finish. Expect pure fruit ch
- [Gratsi Sparkling Rosé Wine - Flavor Profile](https://help.gratsi.com/en-US/gratsi-sparkling-rose-wine---flavor-profile-7650428.md): A pale pink sparkling rosé from France, dry and round with fresh strawberry and cherry notes and fine bubbles that last. Made from Grenache and Syrah, rich on the finish, genuinely versatile at the table. Pairs well with seafood, brunch, light pasta,
- [How can high quality wine have zero sugar?](https://help.gratsi.com/en-US/how-can-high-quality-wine-have-zero-sugar-263208.md): During the winemaking process, natural sugars in grapes are converted into alcohol through fermentation. When this process is fully completed with no sugar left behind, the result is what’s known as a “dry” wine. Many mass-produced wines, especially
- [Does the wine have additives?](https://help.gratsi.com/en-US/does-the-wine-have-additives-263209.md): You won’t find any one of the 76 additives the FDA allows in American made wine. At Gratsi we keep it simple — no added sugar and nothing unnecessary. Just clean, easy-drinking wine made with care. We hand-select vineyards throughout Europe that shar
- [Do you have a smaller sampler option?](https://help.gratsi.com/en-US/do-you-have-a-smaller-sampler-option-263211.md): Yes, at last! We’re excited to introduce our Gratsi Sampler. This tour de Gratsi is available as a 6-pack including: 2 Red Wines (375ml each), 2 White Wines (375ml each), 2 Rosé Wines (375ml each), 2 Bàcaro Glasses and a Tasting Guide. https://gratsi
- [Are there sulfites in the wine?](https://help.gratsi.com/en-US/are-there-sulfites-in-the-wine-263212.md): Yes, all wines naturally contain some sulfites (they’re found in grape skins!). We stay well below the maximums allowed for organic wines and only add enough to keep the wine fresh and stable in its packaging. No heavy-handed processing, no unnecessa
- [Where are Gratsi wines made?](https://help.gratsi.com/en-US/where-are-gratsi-wines-made-263217.md): Gratsi Red WineFrance & Italy. Gratsi White Wine France. Gratsi Rosé WineFrance. Gratsi Sparkling White WineFrance. Gratsi Sparkling Rose Wine. France
- [Why are the wines blends?](https://help.gratsi.com/en-US/why-are-the-wines-blends-263218.md): Blending varietals allows us to make amazing wine profiles. Varietal-specific wines give you less freedom.
- [Are the wines organic?](https://help.gratsi.com/en-US/are-the-wines-organic-263219.md): They are not certified organic but they are sustainably farmed. Our wines are grown and cellared with minimal intervention and without the use of unnatural or unnecessary ingredients. Cheers!
- [Are your wines vegan-friendly?](https://help.gratsi.com/en-US/are-your-wines-vegan-friendly-263220.md): Yes! Our wines are 100% vegan.
- [Are Gratsi wines sustainably made?](https://help.gratsi.com/en-US/are-gratsi-wines-sustainably-made-1312891.md): Absolutely. Sustainability is at the heart of everything we do. Our wines are farmed without pesticides and crafted with care for both people and the planet. We ditched the wasteful packaging and opted for recyclable boxes and BPA-free, food-grade li
- [Sampler Customization](https://help.gratsi.com/en-US/sampler-customization-6328650.md): At this time, our Gratsi Wine Sampler Kits aren’t customizable, and that’s by design. The wine sampler is meant to be a guided tasting experience, a full introduction to Gratsi Wine, so you can experience the range of what we offer. Because our wines
- [What kind of grapes do you use?](https://help.gratsi.com/en-US/what-kind-of-grapes-do-you-use-6419352.md): At Gratsi, we source our grapes from France and Italy — regions known for clean, vibrant wines. *Our Gratsi Red Wine blends grapes like Malbec, Merlot, and Nero d’Avola *Our Gratsi White Wine is led by Sauvignon Blanc with a touch of Chardonnay *Our
- [How our wine is different in regards to headaches?](https://help.gratsi.com/en-US/how-our-wine-is-different-in-regards-to-headaches-6403408.md)
- [Are you allowed to put premium wines in a box?](https://help.gratsi.com/en-US/are-you-allowed-to-put-premium-wines-in-a-box-263222.md): The box keeps out more oxygen than corks. The BPA-free food grade plastic we use has no impact on the wine flavor or aroma. Boxed wine is much more convenient, less expensive and a more environmentally friendly way to drink great wine.
- [How long will my boxed wine stay fresh?](https://help.gratsi.com/en-US/how-long-will-my-boxed-wine-stay-fresh-263221.md): Once opened, our boxes stay fresh for at least 30 days since oxygen is drawn out of the bag with each pour—that is one of the benefits of the bag-in-box format. After that, it's still fine but will begin to lose the freshness. Unopened, our boxes are
- [How many bottles-worth of wine per box?](https://help.gratsi.com/en-US/how-many-bottles-worth-of-wine-per-box-263210.md): Each 3 Liter box of Gratsi contains 4 bottles-worth of wine which is around 20 glasses. Don't believe it? Here's proof 😉
- [Does the box have an affect on the taste?](https://help.gratsi.com/en-US/does-the-box-have-an-affect-on-the-taste-263223.md): No! The BPA-free, food-grade plastic bag has no impact on the wine. If you tried the same wine from a bottle and from a box, you wouldn’t know the difference.
- [Is the box recyclable?](https://help.gratsi.com/en-US/is-the-box-recyclable-263224.md): Yes! The wine and shipping boxes are recyclable. Simply put them in with your cardboard recyclables. The inner bag can be recycled in some areas. You'll need to check with your service provider. If so, cut the top of the bag when finished and give it
- [What makes boxes more sustainable than glass?](https://help.gratsi.com/en-US/what-makes-boxes-more-sustainable-than-glass-263225.md): Boxed wine reduces the carbon footprint by over 85%!. Glass, in theory, is infinitely recyclable. However, in practice, only 33% of glass in the US actually is. Glass bottles are made in huge furnaces that take a lot of energy to operate. And most ma
- [How do I open the box and use the spigot?](https://help.gratsi.com/en-US/how-do-i-open-the-box-and-use-the-spigot-749447.md): Take a look at this video for a visual walkthrough!
- [Can I bottle the wine from the box?](https://help.gratsi.com/en-US/can-i-bottle-the-wine-from-the-box-6201301.md): Great question, we totally understand why you’d want to do that, especially if you’re used to bottled wine.Our 3L box is designed as a sealed, oxygen-free system. The wine sits in a food-grade pouch with a built-in tap that keeps air from getting in
- [How long will my bottled wine stay fresh?](https://help.gratsi.com/en-US/how-long-will-my-bottled-wine-stay-fresh-4368227.md): Once opened, bottled wines stay fresh for 3-5 days. Sparkling wines should be corked (using a stopper) after opening to maintain bubbles for up to 3 days. Unopened, our bottles have a shelf life of 1 year. To maintain freshness, store in a place that
- [How do I safely open the sparkling (corked) wine?](https://help.gratsi.com/en-US/how-do-i-safely-open-the-sparkling-(corked)-wine-4368228.md): If the cork feels tight, that’s normal, sparkling wines are bottled under pressure to preserve freshness and bubbles.
- [What perks come with subscribing?](https://help.gratsi.com/en-US/what-perks-come-with-subscribing-263239.md): Our subscription is the best way to experience Gratsi. We offer a standard bundle discount for multiple box orders, and with subscriptions, you save an additional 10% for a total of up to 32% savings. Not to mention, you’ll always have a box to enjoy
- [How do I access my subscription?](https://help.gratsi.com/en-US/how-do-i-access-my-subscription-3859293.md): You can log in to your account anytime to manage your next shipment date, modify your order, or access billing settings. After entering your e-mail, we'll send a 4-digit code by phone (text) and e-mail. Don't see it? Try checking your spam folder, ju
- [Are there any commitments? Can I skip a shipment?](https://help.gratsi.com/en-US/are-there-any-commitments-can-i-skip-a-shipment-263240.md): There are no commitments with Gratsi subscriptions! You can skip a shipment at any time directly in your account or cancel your membership anytime by contacting us at help@gratsi.com
- [Can I order between shipments?](https://help.gratsi.com/en-US/can-i-order-between-shipments-263241.md): Yes, many of our Gratsi customers love to re-up on their faves or try new wines in between shipments. If you're logged into your account, your 10% discount will automatically apply to the order ...even for one time add-ons (boxed wines only).
- [How do I customize my next order?](https://help.gratsi.com/en-US/how-do-i-customize-my-next-order-263242.md): Within three days of your next order date, you can visit the 'Subscription' section of your account and you'll see the option to 'Swap.' You can log in to your account at any time to see your next shipment date or skip upcoming shipments.
- [How do I apply a promo / discount code?](https://help.gratsi.com/en-US/how-do-i-apply-a-promo--discount-code-3859700.md)
- [How can I opt-out of text messages?](https://help.gratsi.com/en-US/how-can-i-opt-out-of-text-messages-3860237.md): Yes, simply reply with "STOP" to opt-out of future, marketing text messages. Subscription reminders won't be impacted unless you reply "STOP" to any of those directly.
- [Do you offer pick-up locations?](https://help.gratsi.com/en-US/do-you-offer-pick-up-locations-256973.md): Yes! If being home to sign for your Gratsi delivery is difficult, a UPS location near you may offer the option to have your package held at an eligible UPS Access Point or other UPS-authorized pickup location. Because your order contains alcohol, not
- [How does shipping work during the summer months?](https://help.gratsi.com/en-US/how-does-shipping-work-during-the-summer-months-256975.md): To protect wine integrity during the summer months (June–September), reusable ice packs are included in shipments as a precaution. Ice packs may be hot upon arrival, but don’t fret. These keep your wine cool for most of the journey. Subscribers can a
- [Is my wine still good if ice packs were hot on arrival?](https://help.gratsi.com/en-US/is-my-wine-still-good-if-ice-packs-were-hot-on-arrival-256977.md): Yes, while the ice packs may arrive warm or even hot, they’re doing their job—absorbing heat to keep your wine cooler throughout its journey. If you notice anything off about your wine, just reach out to us at help@gratsi.com, and we’ll be happy to m
- [What states do you not ship to?](https://help.gratsi.com/en-US/what-states-do-you-not-ship-to-263226.md): Local restrictions prevent us from shipping wine to these states:. CANNOT: Alaska, Delaware, Hawaii, Kansas, Michigan, New Jersey, Rhode Island, South Dakota, Utah
- [When will my order ship?](https://help.gratsi.com/en-US/when-will-my-order-ship-263228.md): Order Processing TimeOrders can take 24–72 hrs. to be processed to ship after your order is placed. Delivery TimeOnce shipped, Gratsi orders typically arrive within 2–4 business days. To protect the quality of your wine during transit, orders placed
- [Why hasn't my tracking information updated?](https://help.gratsi.com/en-US/why-hasnt-my-tracking-information-updated-263230.md): Order Processing TimeOrders are typically processed within 24–72 hours of being placed. Delivery TimeOnce shipped, orders usually arrive within 2–4 business days. To protect wine integrity in transit, orders placed after 12pm ET on Friday will ship t
- [My order was damaged in transit.](https://help.gratsi.com/en-US/my-order-was-damaged-in-transit-263231.md): The carrier may inadvertently damage your box. Please contact us immediately if this happens so we can replace your order. Damages reported more than 60 days after the delivery date will not be covered. Please have clear pictures of the damage and yo
- [My order is going to be delivered when I’m not home.](https://help.gratsi.com/en-US/my-order-is-going-to-be-delivered-when-i%E2%80%99m-not-home-263232.md): Don’t worry! If you’re not home when your Gratsi order arrives, UPS may make additional delivery attempts or provide instructions for the next step. Because Gratsi shipments contain alcohol, an adult 21+ signature is required, so the package cannot b
- [My order shipped and I need to change/update my address.](https://help.gratsi.com/en-US/my-order-shipped-and-i-need-to-changeupdate-my-address-263233.md): Email help@gratsi.com and we will do our best to work some magic!. We’re happy to help with delivery questions and eligible reroute requests, but there are some things that are outside of our control. Gratsi cannot:. For the most up-to-date informati
- [Why do I need to sign for my order?](https://help.gratsi.com/en-US/why-do-i-need-to-sign-for-my-order-263234.md): Because your order contains alcohol, federal law requires age verification and an adult signature (21+) upon delivery. Federal and state regulations require alcohol shipments to be delivered only to individuals who are at least 21 years old. UPS must
- [What happens if my order is returned?](https://help.gratsi.com/en-US/what-happens-if-my-order-is-returned-263235.md): When an order is returned to us, we will reach out via email letting you know so we can discuss re-ship options. PLEASE NOTE: We cannot control the time of UPS deliveries, only the day and location. We also cannot instruct the driver on specific drop
- [UPS Access Points](https://help.gratsi.com/en-US/ups-access-points-5662223.md): If you know you won’t be home to sign for your delivery, planning ahead can help you avoid missed delivery attempts and delays. A UPS Access Point is a nearby UPS-authorized location where your package may be held for pickup instead of being delivere
- [UPS Shipping with Multiple Packages](https://help.gratsi.com/en-US/ups-shipping-with-multiple-packages-6422199.md): Some orders containing a variety of our products may ship in multiple packages to ensure your items arrive as efficiently as possible. Because of this, some packages may arrive at different times. Common instances where orders may ship separately inc
- [Where can I purchase Gratsi near me?](https://help.gratsi.com/en-US/where-can-i-purchase-gratsi-near-me-263237.md): We're excited to announce our recent venture into retail. Visit our store locations page for a list of retail partners, tasting events and more!. Gratsi is currently in these states (with plans of expanding in 2026):. FIND STORES NEAR ME 🍷
- [I’m a distributor. How do I represent Gratsi?](https://help.gratsi.com/en-US/i%E2%80%99m-a-distributor-how-do-i-represent-gratsi-263238.md): We would love to hear from you! Send us a note at distro@gratsi.com.
- [I’m a wine buyer for a restaurant or grocery store. How do I buy Gratsi?](https://help.gratsi.com/en-US/i%E2%80%99m-a-wine-buyer-for-a-restaurant-or-grocery-store-how-do-i-buy-gratsi-263236.md): We would love to hear from you! Send us a note at distro@gratsi.com.
- [Refer and Earn Program](https://help.gratsi.com/en-US/refer-and-earn-program-7651385.md)
- [What Is the Refund Policy for In-Store Purchases?](https://help.gratsi.com/en-US/what-is-the-refund-policy-for-in-store-purchases-8043919.md): If you purchased Gratsi wine from one of our retail partners, we’re happy to review your concerns if you’re dissatisfied with the quality of the wine itself. To be eligible for a refund, please contact us within 30 days of the original purchase date
- [Do you offer incentives for referring friends?](https://help.gratsi.com/en-US/do-you-offer-incentives-for-referring-friends-298117.md): Yes, when you sign up for Gratsi's Referral Program, you'll earn a $20 off coupon toward a future purchase or existing subscription with every successful referral. Get started using the “Refer & Earn” Widget featured throughout the site. Friends who
- [How can I check my referral earnings?](https://help.gratsi.com/en-US/how-can-i-check-my-referral-earnings-298126.md): Look for the “Refer & Earn” widget featured throughout the site. Open the panel and sign in to your account. Your referral count is displayed near the top. Select 'Your rewards' to view options to redeem and referral history.
- [How do I redeem my referral rewards?](https://help.gratsi.com/en-US/how-do-i-redeem-my-referral-rewards-298137.md): If you’re making a one-time purchase,. If you have a Gratsi wine subscription,
- [Thank you for the kind words!](https://help.gratsi.com/en-US/thank-you-for-the-kind-words-6329109.md): Thank you for sharing this with us! It made our team smile. 😄 We are so happy you liked our wine! Please let us know if there's anything we can do to make your experience even better!
- [How do Gratsi gift cards work?](https://help.gratsi.com/en-US/how-do-gratsi-gift-cards-work-326874.md): Our gifts cards are digital only; we don’t offer physical gift cards. When purchasing, you’ll have the option to either send instantly or specify a future date to email your gift on. Recipients will receive their gift card via email which includes a
- [Can I apply a gift card to my active subscription?](https://help.gratsi.com/en-US/can-i-apply-a-gift-card-to-my-active-subscription-326892.md): Unfortunately, you can't use a gift card to pay for recurring subscriptions. It can only be used towards a one-time purchase of wine or merchandise.
- [Do Gratsi gift cards expire?](https://help.gratsi.com/en-US/do-gratsi-gift-cards-expire-326907.md): Nope! Our gift cards never expire.
- [Why aren't the free glasses showing up in my cart?](https://help.gratsi.com/en-US/why-arent-the-free-glasses-showing-up-in-my-cart-794076.md): Purchasing Boxes or Sparkling Wine. After signing up, you'll need to add at least one eligible item to your cart before your free Bàcaro glass set will appear. If you don't see the glasses automatically added to your cart after you've started shoppin
- [How do I apply a store credit?](https://help.gratsi.com/en-US/how-do-i-apply-a-store-credit-5899921.md): To apply your store credit to a purchase:. Note: Store credits can be used on a one-time purchase or first subscription order, but cannot be applied to an existing subscription
- [Does my store credit ever expire?](https://help.gratsi.com/en-US/does-my-store-credit-ever-expire-5899923.md): No, store credits never expire.
- [Where can I check the balance of my store credit?](https://help.gratsi.com/en-US/where-can-i-check-the-balance-of-my-store-credit-5899925.md): To check the balance of a store credit you've been issued:. Note: Store credits can be used on a one-time purchase or first subscription order, but cannot be applied to an existing subscription
- [Refund Policy](https://help.gratsi.com/en-US/refund-policy-3857335.md): At Gratsi, we stand behind the quality of our wine. Our 100% Satisfaction Guarantee applies to the wine itself and is intended to cover genuine concerns with the quality of the product. If you are not satisfied with the wine itself, please contact us